Shipping & Terms
All prices are in Canadian Dollars. Orders ship from Surrey, B.C. Canada
Save $5.00 off your shipping costs when you place a pre-tax order of $35 or more. Just use coupon code SHIP5 at checkout. (Offer applies to destinations within Canada and the Contiguous USA)
Note: This offer excludes Clearance items. Refund inquiries for eligible checkouts without this code will not be accommodated, instead, a $5 store credit will be issued (Heartwood Gifts account required).
PICK UP: for those opting to pick up at our Surrey, BC location, a pick up option is available in the checkout. Once your order is ready, we'll contact you to coordinate a date and time.
Shipping rates are dynamically generated through the use of a back-end integration tool. This ensures that you receive accurate and live up-to-date shipping costs based on your location, guaranteeing a seamless and reliable shipping experience.
Canadian destinations - facilitated by Chit Chats, who partners with Canada Post to make delivery to your door via Expedited service. Avg. 3 - 9 bus. days (tracking included). 
US destinations - facilitated by Chit Chats, who partners with USPS to make delivery to your door. Avg. 3 - 6 bus. days (tracking included).SHIPPING TERMS
- Min $35 pre-tax orders qualify for $5 off shipping for destinations throughout Canada and the contiguous USA when coupon code SHIP5 is entered at checkout. This offer does not apply for Clearance items. Refund requests for qualified checkouts without the code will receive a $5 store credit (Heartwood Gifts account required).
- Free Shipping is offered as an option for Canadian* and Contiguous US destination orders exceeding $250 before tax. This service is offered through Chit Chats or netParcel - ground service 3 - 9 bus. days. Tracking incl. *Excludes Yukon, NWT and Nunavut.
- Due to increasing fraudulent activity, we verify ALL billing and shipping information. Orders with incorrect or suspicious details will not ship, and the credit card will be promptly refunded.
- Free shipping excludes wholesale and discounted orders.
- Discount shipping offer applies only to orders within Canada & USA
- Coupon codes apply only to regular-priced items (unless otherwise stated).
- Coupon codes for discounts cannot be combined.
- Most in-stock orders ship within 1-2 business days.
- Delivery discrepancies (delays, misdirection, etc.) are rare but beyond our control. We diligently collaborate with shippers to address issues.
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Delivery times are approximate due to distance, weather, strikes, high traffic, customs, and more.
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We may opt for alternate shipping companies when needed.
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Holidays may extend delivery times.
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International duties and taxes are the customer's responsibility.
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Prices on HeartwoodGifts.com are subject to change without notice.
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Discounted product, custom signs, personal engravings, sale items, and special order items are non-returnable.
RETURNS (must comply with above terms)
To initiate a return, log in to your account, locate the order via "Complete Orders" under My Account, and click Return Item(s). We'll email your refund once we've received and processed the return.
Product must be unused and returned within 30 calendar days of delivery. Adequate packaging is essential to avoid damage; refunds won't be issued for inadequately packaged items.
Custom laser engraved items, including custom signs, are non-returnable unless our error occurred.
User-caused damages are not eligible for return.
Discounted and special order items are non-returnable.